The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

In addition, cloud ITSM is frequently employed using a defined processes and framework, and mostly Information Technology Infrastructure Library (ITIL). Moreover, Information Technology Service ...

The answer isn't a “human-in-the-loop” approach in the old sense of manual checkpoints. Instead, the opportunity is ...

When a client’s request forces you to stretch beyond every limit, you have two choices: say no or reinvent your business in ...

Enjoy unlimited reading on winnipegfreepress.com Read the E-Edition, our digital replica newspaper Access News Break, our award-winning app Play interactive puzzles *Billed as $4.00 plus GST every ...

Winnipeg Transit plans to extend its on-request bus service later into the night as a first step toward addressing complaints from riders, including shift workers, who said routes on the city's new ...

CISOs are charged with managing a vast ecosystem of MSPs and MSSPs, but are the usual processes fit for purpose as outsourced services become more complex and critical — and will AI force a rethink?

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

The government had requested a delay due to the government shutdown. The judge overseeing the Maryland deportation case of Kilmar Abrego Garcia on Monday denied the government's request to delay ...

FILE - Kilmar Abrego Garcia attends a protest rally at the Immigration and Customs Enforcement field office in Baltimore, Monday, Aug. 25, 2025, to support Abrego Garcia. (AP Photo/Stephanie ...

Some underground attractions are closed, and many outdoor sites have reduced their services. By Chris Hippensteel As the government shutdown enters its first full week, travelers planning visits to ...