Digital channels give organizations an opportunity to personalize the journey of their customers using the insights gained from this mutual data exchange. Customer service and support (CSS) leaders ...

Customer data platform provider launches new AI capabilities to transform raw data into actionable insights for enterprise ...

Customer engagement platform Emplifi has released a tool that it says provides customer data in an accessible format. The new solution -- Unified Analytics -- aggregates, analyzes and presents ...

Gartner’s latest survey, “Top Goals and Priorities for Customer Service and Support Leaders in 2023,” revealed that the two most important business goals for 2023 are improving operations and growing ...

Customer intelligence platform Enterpret Inc. today launched what it says is the first agentic feedback system designed to ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

AI is continuously evolving, and as a result, innovative organizations and platforms are discovering brilliant new applications for this potent technology. The Fast Company Executive Board is a ...

Opinions expressed by Entrepreneur contributors are their own. The digital age has ushered in a new era where data reigns supreme, providing businesses with valuable insights into customer behavior, ...

Retailers are conducting business this year with an optimistic eye on future-proofing their business as they navigate a rising sea of mixed market signals. Tight consumer budgets amid flooding ...

MINNEAPOLIS--(BUSINESS WIRE)--Capillary Technologies, a B2B SaaS platform for customer loyalty and engagement, has won Best Use of Customer Analytics/Data (for ‘The Domino’s Effect’ – Domino’s Pizza ...

Dublin, Sept. 23, 2025 (GLOBE NEWSWIRE) -- The "Big Data Analytics in Telecom Market Opportunity, Growth Drivers, Industry Trend Analysis, and Forecast 2025-2034" report has been added to ...

Indian automotive maker Tata Motors has fixed a series of security vulnerabilities that left sensitive customer records ...